Delivery And Shipping Policy
Placement of an order either directly (in case of a repeat order or continuous drug administration as prescribed) shall constitute an agreement with us. All orders are subject to acceptance and confirmation of delivery date and time. Mere receipt of the prescription or an order either directly from you or from the registered medical practitioner does not amount to acceptance of your order nor guarantee that the drugs will be delivered as per your requirement within a specific time. All orders are subject to availability of stocks. Indimedo reserves the right to share your prescription with its associated pharmacies for fulfilling your prescription, who will dispense the drugs as per the prescription and issue a valid sale receipt.
All orders made by the customers shall be subject to various laws, including Drugs and Cosmetics Act (as may be amended from time to time). We do not accept orders for certain drugs and cosmetics, unless the same is prescribed by the registered medical practitioner licensed by the Medical Counsel of India. We do not verify the authenticity of the orders placed by you, where the prescriptions are received directly from a registered medical practitioner licensed by the Medical Counsel of India or your family doctor, who has placed the order on your behalf after your authorization. All drugs and cosmetics will be deliver through a delivery agent without disclosing your personal information or prescriptions in compliance with the applicable laws either directly to the patient or its authorised person. On delivery Indimedo shall be entitled to full payment for the same.
You agree that the prices mentioned on our website or mobile app are approximate estimates of the actual/exact price of the drugs. The actual/exact price of the drug will depend upon its batch number and will be mentioned in the invoice dispatched to you along with your order. In case a pre-payment has been made by you basis the price estimate at the time of placing the order, should there be a shortfall upon generation of invoice, you undertake to pay the shortfall through any of the payment modes made available to you by us. In case the payment made by you basis the price estimate at the time of placing the order is more than the price as per the generated invoice, the excess payment will be refunded back to you in your bank account, credit card, debit card or wallet which may have been used by you at the time of making the payment.
Express Delivery Services (EDS): In order to provide better services, Indimedo offers express delivery services to its Users, wherein the User select to specified time for express delivery of the order. User can also have the order delivered at his convenience by choosing the fixed time for delivery. User will be charged a convenience fees for delivering the order at their convenience. User shall select the option at the time of placing the order or request for EDS by contacting the customer care. To avail the EDS, the User shall agree to pay additional delivery charges which at present are Rs. 10 (Rupees Ten Only) per order. The service fees for EDS shall vary from city to city based on the date, time and area of delivery. User will be intimated in advance regarding the deliver charges and Users shall check the availability of the services in the area where the User intends to take the delivery of medicines before availing the services. EDS services are available only in selected areas for deliveries during 0800 hours to 2000 hours on all working days in the area, subject to payment of additional delivery charges. Any deliveries scheduled on holiday and non-working hours shall be at additional charges at the sole discretion of Indimedo, which will be communicated to the user in advance. Indimedo may at its sole discretion accept EDS in few areas on Sundays and national holidays. User cannot modify or alter the delivery time and area after acceptance of the order. Service fees paid shall not be refundable after the order is dispatched for delivery. Indimedo reserve the right to discontinue or suspend the EDS at any time without any notice, Indimedo shall not be liable for any delay or default in not delivering the orders within the specified time, the sole remedy for the Users shall be limited to seek refund of the service fees, if any paid by the User and aggregate liability of Indimedo for any damages shall be limited to Rs. 500 (Rupees Five Hundred Only).
Notification of errors:
You should check the items dispensed to you carefully promptly upon receipt. If you believe there may have been a dispensing error, you should contact us immediately and should not take or use any of the items.
Delivery of fulfilled prescriptions:
Prescription medicines will require a doorstep signature. Prescription items can only be dispensed once we have received your original paper prescription or online prescription from Indimedo registered doctor. All items are delivered to the address provided by you in your registration or to an alternative address if directed by you. You acknowledge and accept that items will need to be signed for on delivery and authorize any person at your chosen delivery address to sign for the items as your authorised representative. In the event that the packaging is opened after delivery, we will have no liability to you for lost or damaged items or for what third parties find out about you as a result.
Delivery and Packaging Costs:
- All orders with order value of INR 200 or above will be delivered free of cost and no delivery charges shall be applicable on such orders provided that the delivery is within Indimedo service able areas.
- All orders with order value less than INR 200 will attract delivery charges of INR 25.
- Value of any order that is equal to or greater than INR 200 at the time of placing the order that is later modified, will not attract any delivery charges.
- Any delivery charges paid by the customer for any modified/cancelled/un-delivery order shall be eligible for full refund of the delivery changes provided the customer has made advance payment for the said order.
- Delivery charges shall be refunded in full if any other that we delivered and becomes eligible for refund, subject to terms and conditions.
- Any delivery charges paid by the customer shall not be eligible for refund of the order is modified or replaced by the customer due to change in prescription or otherwise.