Term And Conditions

By Continuing To Access And Use This Website/Mobile Application You Confirm That You Accept Our Terms And Conditions Of Use Set Out Below. In the event that You Do Not Accept The Terms And Conditions, You Must Leave This Website/Mobile Applications.

About Us

Site And The Mobile Application Is Owned And Provided By Indimedo Private Limited (Here in after "Indimedo"), A Company Incorporated Under The Companies Act, 2013. In the event that You Need Any Information Or Have A Complaint About This Website/Mobile Application Or Any Of Our Services Please Contact Us By One Of The Following Methods 09667792090 | Write To Us : [email protected]

Professional Standards

Indimedo Services Are Rendered Either From Its Own Licensed Premises Or From The Licensed Premises Of Its Associates/Network Pharmacies Which Are Undertaken Under Strict Supervision Of The Qualified And Registered Pharmacists. All Pharmacists Are Bound By Codes Of Professional Ethics And Conduct.

Policy Privacy

Your Privacy And That Of Any Other Person Whose Information You Provide To Us Is Important To Us. Kindly See Our Privacy Policy For Details Of What Information We Collect And How We Will Use And Protect It.

Registration

By Registering And Using The Services You Agree That You Are Eighteen Years Or Above And You Are Not Debarred By Any Law To Contract And You Agree To Have Read And Accepted The Terms And Conditions Provided Herein Visitors To This Website/Mobile Application Are Required To Register In Order To Use Its Facilities/Services. We Are Not Under Any Obligation To Accept A Request For Registration And Reserve The Right To Suspend Or Terminate Access At Any Time If Your Continued Use Is Believed To Prejudice Us Or Other Users. By Registering To Use This Website/Mobile Application You Confirm That The Information You Provide During The Registration Process Is Accurate And Complete. You Agree To Update Your Registration Details Promptly If There Are Any Changes. All Registration Information You Provide Will Be Kept Secure And Processed In Accordance With Our Privacy Policy.

Username And Password

During The Registration Process, You May Be Allocated, Or Invited To Choose, Your Own Username And Password Which Will Be Unique To You. You Are Responsible For Keeping Your Username And Password Confidential And For Ensuring That They Are Not Used By Any Other Person.

Offers, Promotions, Software And Downloads

Indimedo And Other Third Parties With Whom We Have A Business Relationship May Occasionally Promote Their Goods Or Services On The Website Or Mobile Application Or Through Other Direct Marketing Initiatives Or May Make Software And Other Materials Available For You To Purchase Or Download. While We Try To Encourage Third Parties To Offer Good Quality Products, And Services And Materials At Competitive Prices We Have No Control Over Them Or Other Third Parties, We Do Not Endorse The Products Or Services They Offer, Or Give You Any Assurance That They Will Be Suitable For Your Needs. It Is Your Responsibility To Satisfy Yourself In This Regard And We Have No Liability In Connection With The Same. All Promotions Are For Limited Period And Subject To Special Terms And Conditions, Which Are In Addition And Not To The Terms And Condition Started Here in.

Ownership Of Materials And License Terms

This Website Or Mobile Application, The Materials And Software On It, Or Provided To You Through It Are Protected By Copyright, Trade Mark And Other Intellectual Property Rights And Laws Throughout The World And Are Owned By, Or Are Licensed To Indimedo And/Or Third Parties. You Are Permitted To Display The Materials On This Mobile Application On A Computer Screen/Mobile Screen And, Save For Restricted Access Documents, To Download And Print A Hard Copy For Your Personal Use Or For Obtaining Products Or Services From Us Provided You Do Not Alter Or Remove Any Of The Content Or Any Part Of The Website/Mobile Application Without Our Express Permission To Do So And That You Do Not Change Or Delete Any Copyright, Trade Mark Or Other Proprietary Notices.

Suitability Of Materials

We Do Not Give Any Assurance That The Materials Provided Or Available To You On Or Through This Website/Mobile Application Are Suitable For Your Requirements Or That They Will Be Secure, Error Or Virus Free And We Will Have No Liability In Respect Of Those Materials.

Mobile Application Availability

This Mobile Application Is Provided Free Of Charge And We Make No Guarantee That It Will Be Uninterrupted Or Error Free. We Reserve The Right To Modify, Suspend Or Withdraw The Whole Or Any Part Of The Website/Mobile Application Or Any Of Its Content At Any Time Without Notice And Without Incurring Any Liability.

Links From This Website/Mobile Application

We May, From Time To Time, Provide Links From This Mobile Application To Other Websites That Are Owned And Controlled By Third Parties. These Links Are Provided Only For Your Convenience And We Have No Control Over And Will Have No Liability In Respect Of Those Websites.

Surveys, Contests & Referrals

Every once in a while Our Site Requests Information From Users Via Surveys Or Contests. Support In These Surveys, Contests Or Referrals Programs Is Completely Voluntary And The User Therefore, You Have A Choice Whether Or Not To Disclose Any Information Requested. Data Requested May Include Contact Information (Such As Name And Delivery Address), And Demographic Information (Such As Postcode, Age Level). Contact Information Will Be Used To Notify The Winners And Award Prizes. Study Information Will Be Used For Purposes Of Monitoring Or Improving The Functionality Of The Site. The Terms And Conditions For Each Survey And Contest May Differ Or Otherwise Amended And Cancelled At The Sole Discretion Of Indimedo.

Monitoring

We May Monitor Activity And Content On This Website/Mobile Application And May Take Any Action We Consider Appropriate If We Suspect You May Be In Breach Of These Terms And Conditions Including Suspending, Attaching Conditions To Or Terminating Your Access And/Or Notifying The Authorities Or Relevant Regulators Of Your Activities.

Security

We Employ Security Technology As Detailed In Our Privacy Policy However, Internet Transmissions Are Never Completely Private Or Secure And There Is A Risk, Therefore, That Any Message Or Information You Send To Us From This Website May Be Intercepted And Potentially Read By Others. We Will Have No Liability In Respect Of Any Transmissions You Send To Us And You Do So Entirely At Your Own Risk.

Accuracy Of Information

We Take Care To Ensure That All Information Available On Our Website/Mobile Application About Our Business, Services And Any Products Mentioned Is Accurate. Notwithstanding, These Are Continually Developing And, Occasionally, The Information May Be Out Of Date. Clinical, Commercial And Legal Practice Change Frequently And The Content On This Website/Mobile Application, In Of Any Newsletters And In Other Items Offering Guidance Have Been Prepared For General Interest Only And Are Not A Substitute For Specific Medical, Legal Or Other Professional Advice And Should Not Be Read Or Used As Such. For Accurate Up-To-Date Information You Should Contact Us And/Or Your Doctor Directly.

Accuracy Of Information

We Take Care To Ensure That All Information Available On Our Website/Mobile Application About Our Business, Services And Any Products Mentioned Is Accurate. Notwithstanding, These Are Continually Developing And, Occasionally, The Information May Be Out Of Date. Clinical, Commercial And Legal Practice Change Frequently And The Content On This Website/Mobile Application, In Of Any Newsletters And In Other Items Offering Guidance Have Been Prepared For General Interest Only And Are Not A Substitute For Specific Medical, Legal Or Other Professional Advice And Should Not Be Read Or Used As Such. For Accurate Up-To-Date Information You Should Contact Us And/Or Your Doctor Directly.

Prescriptions For Persons Other Than Yourself

If The Prescription Is Of A Person Other Than Yourself, You Will Need To Have The Authority Of The Person Whose Prescription It Is To Have It Dispensed By Us. By Placing An Order To Dispense Another Person’s Prescription You Confirm That You Have Their Authority To Do So.

Age Restrictions

We Only Accept Prescription Orders From Customers Who Are 18 Years Old Or Over Although They May Order Prescriptions For Persons Who Are Under 18. By Placing An Order, You Confirm That You Are At Least 18 And Legally Eligible To Contract.

Residency

We Accept Orders From And Dispatch Orders To Addresses In Selected Locations In India.

Binding Agreement

No Order Placed By You Will Be Binding On Us Until We Have Confirmed The Order To You By Phone, Email Or In Writing. We Reserve The Right To Reject Any Order. All Orders Are Delivered Subject To Receipt Of Valid Prescription And Availability.

Verification Of Prescription

At the point when We Receive An Original Prescription From You, Our Pharmacist Will Verify It Against The Information Provided To Us At The Time The Order Was Placed. In The Event That The Information Does Not Match With Your Original Order As Per The Prescription, We May Try To Contact You Using The Information In Your Registration. In the event that We Cannot Contact You And We Are Unable To Dispense The Item(S) On Your Prescription Order We Reserve The Right To Return Your Prescription To You.

E-Consultation With The Physician

By Downloading, Registering And Accepting The Terms And Conditions, User Can Book Appointment With A Registered Medical Practitioner (Physician) And Discuss Their Health-Related Issues, Opinion On The Diagnostic Reports, Obtain E-Prescription For Their Medical Needs And Avail Other Healthcare Services. E-Consultation Can Be Provided By Teleconsultation, Video Conferencing Or Otherwise In Other Media That Indimedo May At Its Sole Discretion Provide The Options To The User Based On The Availability Of The Physicians. If it is not too much trouble, Note That E-Consultation Services Are Provided At The Express Consent By The User And The Same Shall Not Be Construed As A Replacement For Physical Consultation. Client Is Warned Not To Use E-Consultation Services In Times Of Emergency And Any Medical Services That Require Further Diagnostics And Physical Inspection.

E-Consultation Services

Client Agrees That E-Consultation Is Not A Substitute For Physical Consultation And The Services Are Meant For General Consultation Only. In the event that After The E-Consultation, The Physician Recommends Any Diagnostic Tests To Be Undertaken Or Issues A Prescription, The Same Are Provided Based On The Information And Preliminary Examination By The Physician, Hence The Same Shall Not Be Treated As Accurate, Final And Conclusive. Doctor Reserves Their Rights To Modify The Prescription Or Recommended Diagnostic Tests If The User Provides Any Additional Information In Future Consultation. While Rendering E-Consultation, Physician Will Require To Know The Age, Sex, Previous And Existing Health Conditions, Symptoms, Past Medical History, Physical Examination (If Directed By The Physician) Etc. All The Information With Respect To The User History, Consultation Records, Medical Record And Prescriptions Issued By The Physician Will Be Saved With Indimedo And The Same May Be Used For Rendering Services As May Be Required By The User For Time To Time. Administrations Offered By Indimedo Are Intended For Direct Use Of The User Or Their Family Members, But The Same Cannot Be Used For Rendering Services To Third Parties. Indimedo Acts As An Intermediary To Provide Technology And Applications To Connect The User And The Physician On One Platform And Does Not Endorse, Recommend Or Authorize The Action Of Any Physician. Any Claims Or Liabilities Arising From The Use Of The Services Between The User And The Physician Shall Be Resolved Directly By User And The Physician, Indimedo Disclaims All Liabilities Arising From Use Of The Services By The User And The Maximum Liability Of Indimedo To The User Shall Be Limited To The Service Fees Paid By The User To Indimedo.

Booking An Appointment

Prior to Booking A Consultation, User Shall Ensure That The Language In Which The User Prefer The Consultation Is Available In The Services. Client Does Not Have The Ability To Choose A Physician Of His/Her Choice. Indimedo Will Direct The Request For E-Consultation To The Physician Available In The Specialized Subject. Indimedo Does Not Endorse Of Refer Any Doctor For E-Consultation, During The Process User Has The Choice To Either Proceed With The Consultation Or Withdraw From The Services. Acknowledgment Of The Terms And Condition And Booking An Appointment By The User, Entitles Indimedo To Unconditionally Store And Share All The Information Of User With The Physician And Store Such Information And/Or Conversation Of The User With Indimedo Or The Physician. All The Information Stored By Indimedo Will Be Secured And Maintained In Compliance With The Laws Applicable In India.

Re-Scheduling, Cancellation And Refund Policy For E-Consultation

Regardless If The User Is Unable To Avail The E-Consultation Services From The Physician Or If The User Wishes To Cancel The Appointment, User Shall Be Entitled To Do So By Choosing The Respective Option In The App. On the off chance that User Does Not Avail The Services Or Cancels The E-Consultation, The Services Fees Will Be Refunded To The User As Per The Refund Policy In The Same Manner Of Payment In Which The User Has Paid The Service Fees. Nonetheless, If The User Refuses To Take The Call When The Physician Call The User Or Cancels The Appointment One Hour Before The Scheduled Time, The User Will Not Be Entitled For Any Refund. Any Issued With Regard To Payments Made, Refunds Claimed Or Otherwise Error In The Transactions Shall Be Reported To [email protected] Or Call The Customer Care At 9667792090

Service Fee

Client Shall Make The Necessary Payments Using The Various Payment Options As Per The Fees Applicable And Charged By The Respective Physician. Endless supply Of The Payment From The User, Indimedo Will Schedule The Appointment With A Qualified Physician And Send A Confirmation By App Notification, SMS Or Email.

Subscription

Under The Subscription Model, User Can Subscribe For His/Her/Its Medicine Requirement By Choosing A Subscription Plan That Best Suit The Users Need And The User Can Customize The Same According To The Users Requirement. All Orders Under The Subscription Plan Shall Be Automatically Placed In Accordance With The Chosen Subscription Plan. All Orders Under The Subscription Model Shall Be Subject To All The Other Applicable Terms And Conditions Mentioned Herein Along With All Statutory Requirements For Processing An Order.

Clubbing Of Offers

Any Ongoing Offer Or Promotional Scheme Cannot Be Clubbed With The Orders Placed Under The Subscription Plan. All Orders Under The Subscription Plan Shall Be Processed Based On The Standard Discount And Promotional Scheme Available At The Time Of Processing Any Order Under The Subscription Plan. Indimedo Shall Have The Sole Discretion To Decide With Regard To The Offers Or Scheme That Shall Be Applicable To The Orders Placed Under The Subscription Plans.

Discount On Selected Products

Limits Provided On The Website/Mobile Application Are On Selected Products. Limits Are Not Applicable On The Following Products And On Any Products So Mentioned Elsewhere On The Website/Mobile Application:

• 1. All Baby Foods Viz Ceralac, Lactogen, Nanpro Etc.
• 2. All Health Supplements Viz Pediasure, Proteinex, Proteinules, Threptin Etc
• 3. Over The Counter (OTC) Products – Benadryl Cough Syrup, Crocin, Saridon, All Dettol, Savlon Products, Medicated Soaps Etc.
• 4. Every Cosmetic Product

Non-Availability/Suitability Of Products

On the off chance that Any Of The Items On Your Prescription Are Not Available, Or Are Not Suitable For Dispensing Through This Service, We Will Try To Contact You Using The Information In Your Registration To Inform You About The Same.

Delivery Of Prescriptions Drugs

Medicine Items Can Only Be Dispensed Once We Have Received Your Original Paper Prescription Or Online Prescription From Indimedo Registered Doctor. All Items Are Delivered To The Address Provided By You In Your Registration Or To An Alternative Address If Directed By You. You Acknowledge And Accept That Items Will Need To Be Signed For On Delivery And Authorize Any Person At Your Chosen Delivery Address To Sign For The Items As Your Authorized Representative. In The Event That The Packaging Is Opened After Delivery, We Will Have No Liability To You For Lost Or Damaged Items Or For What Third Parties Find Out About You As A Result.

No Warranties

Indimedo Makes No Warranty That: (I) The Application Will Meet Your Requirements; (Ii) The Application Will Be Available On A Uninterrupted, Timely, Secure, Or Error-Free Basis; (Iii) The Any Results That May Be Obtained From The Use Of The Application Or Any Services Offered Through The Website Will Be Accurate Or Reliable (Iv) Indimedo Disclaims All Warranties As To The Accuracy, Completeness Or Adequacy Of Such Information. Indimedo Disclaims All Liabilities Arising From Manufacturing Defects And The Claims If Any With Regard To Defect In Manufacturing Or Otherwise Shall Be Made Directly On The Manufacturer Whose Information In Provided On The Product. Indimedo May At Its Sole Discretion Assist User In Providing Any Information That May Be Required With Regard To The Claim.

Order, Acceptance & Delivery

Position Of An Order Either Directly (In Case Of A Repeat Order Or Continuous Drug Administration As Prescribed) Shall Constitute An Agreement With Us. All Orders Are Subject To Acceptance And Confirmation Of Delivery Date And Time. Simple Receipt Of The Prescription Or An Order Either Directly From You Or From The Registered Medical Practitioner Does Not Amount To Acceptance Of Your Order Nor Guarantee That The Drugs Will Be Delivered As Per Your Requirement Within A Specific Time. All Orders Are Subject To Availability Of Stocks. Indimedo Reserves The Right To Share Your Prescription With Its Associated Pharmacies For Fulfilling Your Prescription, Who Will Dispense The Drugs As Per The Prescription And Issue A Valid Sale Receipt. All Orders Made By The Customers Shall Be Subject To Various Laws, Including Drugs And Cosmetics Act (As May Be Amended From Time To Time). We Do Not Accept Orders For Certain Drugs And Cosmetics, Unless The Same Is Prescribed By The Registered Medical Practitioner Licensed By The Medical Counsel Of India. We Do Not Verify The Authenticity Of The Orders Placed By You, Where The Prescriptions Are Received Directly From A Registered Medical Practitioner Licensed By The Medical Counsel Of India Or Your Family Doctor, Who Has Placed The Order On Your Behalf After Your Authorization. All Drugs And Cosmetics Will Be Deliver Through A Delivery Agent Without Disclosing Your Personal Information Or Prescriptions In Compliance With The Applicable Laws Either Directly To The Patient Or Its Authorized Person. On Delivery Indimedo Shall Be Entitled To Full Payment For The Same. You Agree That The Prices Mentioned On Our Website Or Mobile App Are Approximate Estimates Of The Actual/Exact Price Of The Drugs. The Actual/Exact Price Of The Drug Will Depend Upon Its Batch Number And Will Be Mentioned In The Invoice Dispatched To You Along With Your Order. In Case A Pre-Payment Has Been Made By You Basis The Price Estimate At The Time Of Placing The Order, Should There Be A Shortfall Upon Generation Of Invoice, You Undertake To Pay The Shortfall Through Any Of The Payment Modes Made Available To You By Us. In Case The Payment Made By You Basis The Price Estimate At The Time Of Placing The Order Is More Than The Price As Per The Generated Invoice, The Excess Payment Will Be Refunded Back To You In Your Bank Account, Credit Card, Debit Card Or Wallet Which May Have Been Used By You At The Time Of Making The Payment.

Express Delivery Services (EDS)

To Provide Better Services, Indimedo Offers Express Delivery Services To Its Users, Wherein The User Select To Specified Time For Express Delivery Of The Order. Client Can Also Have The Order Delivered At His Convenience By Choosing The Fixed Time For Delivery. Client Will Be Charged A Convenience Fees For Delivering The Order At Their Convenience. Client Shall Select The Option At The Time Of Placing The Order Or Request For EDS By Contacting The Customer Care. To Avail The EDS, The User Shall Agree To Pay Additional Delivery Charges Which At Present Are Rs. 10 (Rupees Ten Only) Per Order. The Service Fees For EDS Shall Vary From City To City Based On The Date, Time And Area Of Delivery. Client Will Be Intimated In Advance Regarding The Deliver Charges And Users Shall Check The Availability Of The Services In The Area Where The User Intends To Take The Delivery Of Medicines Before Availing The Services. EDS Services Are Available Only In Selected Areas For Deliveries During 0800 Hours To 2000 Hours On All Working Days In The Area, Subject To Payment Of Additional Delivery Charges. Any Deliveries Scheduled On Holiday And Non-Working Hours Shall Be At Additional Charges At The Sole Discretion Of Indimedo, Which Will Be Communicated To The User In Advance. Indimedo May At Its Sole Discretion Accept EDS In Few Areas On Sundays And National Holidays. Client Cannot Modify Or Alter The Delivery Time And Area After Acceptance Of The Order. Administration Fees Paid Shall Not Be Refundable After The Order Is Dispatched For Delivery. Indimedo Reserve The Right To Discontinue Or Suspend The EDS At Any Time Without Any Notice, Indimedo Shall Not Be Liable For Any Delay Or Default In Not Delivering The Orders Within The Specified Time, The Sole Remedy For The Users Shall Be Limited To Seek Refund Of The Service Fees, If Any Paid By The User And Aggregate Liability Of Indimedo For Any Damages Shall Be Limited To Rs. 500 (Rupees Five Hundred Only).

Notification Of Errors

You Should Check The Items Dispensed To You Carefully Promptly Upon Receipt. In the event that You Believe There May Have Been A Dispensing Error, You Should Contact Us Immediately And Should Not Take Or Use Any Of The Items.

Delivery Of Fulfilled Prescriptions

Doctor prescribed Medicines Will Require A Doorstep Signature. Medicine Items Can Only Be Dispensed Once We Have Received Your Original Paper Prescription Or Online Prescription From Indimedo Registered Doctor. All Items Are Delivered To The Address Provided By You In Your Registration Or To An Alternative Address If Directed By You. You Acknowledge And Accept That Items Will Need To Be Signed For On Delivery And Authorize Any Person At Your Chosen Delivery Address To Sign For The Items As Your Authorized Representative. In The Event That The Packaging Is Opened After Delivery, We Will Have No Liability To You For Lost Or Damaged Items Or For What Third Parties Find Out About You As A Result.

Cancellation, Return And Refund

We Understand That There Will Be Genuine Reasons When You Decide To Cancel An Order. You May Cancel Your Order Before Delivery By Calling Customer Care Number 9667792090. During request conveyance, Indimedo conveyance group demands each client to check the substance and give an affirmation affirming the rightness and culmination of the request. If there should arise an occurrence of any inconsistencies including altered request box or substance, kindly caution the conveyance group or call us on our client care number 9319996597 for goal. When the request is checked and recognized by the client, the request in full or part can not be returned except if there is a deformity in the conveyed request which is profoundly impossible. Discounts will be prepared distinctly for imperfect and wrong conveyances. All discounts will be made uniquely through NEFT to the record which is given by the client. Discounts for Credit Card installments will require 21 days to get handled. All profits and discounts will occur in relation to the items discounted. On the off chance that there are part things fitting the bill for returns and discounts, it is constantly handled for the full request and receipt. We would not deal with fractional conveyance or returns.

Non-Availability/Suitability Of Products

On the off chance that Any Of The Items On Your Prescription Are Not Available, Or Are Not Suitable For Dispensing Through This Service, We Will Try To Contact You Using The Information In Your Registration To Inform You About The Same.